Returns

Start a Return

Returns don't need to be difficult, we've simplified the process so you can return your device with the click of a mouse. Just click, "Start a Return" above to get started. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase date, unfortunately, we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error or has a damaged/missing original box.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wirelessplace.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wirelessplace.com then send your item to: 718 Walt Whitman Road #627 Melville NY 11747, if approved. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail your product to: 718 Walt Whitman Road #627 Melville NY 11747

We will provide you with a paid return mailing label for returning your item. All return labels will have tracking numbers in order to enhance return tracking visibility.